Information We Collect
We collect the following categories of personal information:
Contact Information. When you submit a contact form, we collect your name, email address, and phone number. Form submissions are received by jim@yalepest.com, ericka@yalepest.com, and christina@yalepest.com.
Service Address. When you schedule pest control services, we collect your property address to dispatch technicians and perform treatments.
Payment Information. When you pay for services through our third-party payment portal at yalepest.fieldportals.com, your payment information is collected and processed by that provider. Yale Pest Control does not store credit card numbers on our servers.
How We Use Your Information
Yale Pest Control uses your personal information for the following purposes:
- Scheduling and performing pest control services at your property
- Responding to inquiries submitted through our website contact form
- Processing payments for completed services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
Payment Processing. We use fieldportals.com to process payments. When you make a payment through our portal, your payment information is subject to that provider's privacy policy.
We do not use call tracking services. When you call 800-750-9253, your call connects directly to Yale Pest Control.
Data Retention
We retain your contact information and service records for as long as necessary to fulfill our service obligations and comply with applicable legal requirements. You may request deletion of your personal information by contacting us directly.
Data Security
Yale Pest Control implements reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights Under Connecticut Law
Connecticut residents may have rights regarding their personal information under applicable state privacy laws, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell personal information)
To exercise any of these rights, contact us using the information below.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact Yale Pest Control:
Yale Termite & Pest Elimination Corp. 69 Mott Street, Ansonia, CT 06401 Email: jim@yalepest.com Phone: 800-750-9253
You may also reach us through our contact page.
See our Terms of Service for additional information about your use of our website.